Case Manager - Refugee Program

Job Description:

Case Manager - Refugee Program

Southern Jersey Family Medical Centers, Inc. is looking for talented a Case Manager to step into our culturally diverse and fast-paced facility and work with our Refugee Program

Summary: The Refugee Services program at Southern Jersey Family Medical aids refugees in beginning their lives in the United States by completing a set of core healthcare services with clients and their families. The Coordinator of Refugee Services is responsible for managing client caseloads and relationships with program partners at other agencies.

The Coordinator of Refugee Services is expected to orient new refugee clients, coordinate the delivery of core healthcare services and screenings, supplemental services, and enable clients’ self-sufficiency. General duties include but not limited to the following:

Hours: This is a full-time position that requires the ability to work a flexible schedule. General daytime hours Monday – Friday with  and at least one late night per week.

Position Responsibilities/Duties Include But Not Limited To:

• Network with outside partners to provide services and create opportunities for clients;

• Maintain client case files and documents for each client.

• Complete reporting requirements, as required per contractual agreement.

• Report work schedule and overall trends in service delivery to Program Manager.

• Participate in department meetings and collaborate with program staff and partners.

• Attend required trainings and/or education.

• Coordinate, in conjunction with resettlement program agency staff, the schedule and delivery of services for each client.

• Coordinate, in conjunction with resettlement program agency staff, for cases that will be arriving to complete pre-arrival services such as case file setup, and scheduling of preliminary documentation.

• Coordinate, in conjunction with our Program Manager RN of Refugee Services, the delivery of the following core services for each client:

• Orientation and patient care plan;

• Domestic Health Assessment and follow-up medical case management;

• Assist in screening, enrolling and orienting clients to the program services of Southern Jersey Family Medical Centers

Experience and Skills:

• Social Work Degree (Bachelor’s or Master’s level), or equivalent experience in refugee client services and/or case management

• Good judgment and excellent reasoning ability is a must

• Excellent representation of Southern Jersey Family Medical Centers through professionalism and ethical standards

• Driver’s license in good standing and personal vehicle in safe working order to travel within all service areas

• Excellent written and verbal communication skills, including spelling and grammar. Proficiency in another language is a plus.

• Basic mathematic computation skills is required

• The manual dexterity necessary to operate a computer and the following computer skills are expected:

• Fluency in using Microsoft Excel, Word, Outlook, Teams and Zoom.

• Proficiency in use of email, including address groups, forwarding, file attachment, organizing computer files etc.

• Experience with data entry, speed and accuracy in service data entry.

• Experience in any other computer application programs is a plus.

• An interest in social justice and humanitarian issues is a plus.

• Proficiency in other languages (Pashto and Dari) is a plus.

• Valid NJ driver’s license
• Must be able to travel to various SJFMC locations including Hammonton, Salem and Burlington
• Strong computer skills

Southern Jersey Family Medical Centers is an Equal Opportunity Employer.