Job Description:
Front Office Manager
Southern Jersey Family Medical Centers, Inc. is seeking a talented
Front Office Manager to step into our fast-paced facility!
Summary: The Front Office Manager assists the
Practice Manager with the administration of daily operations,
including but not limited to the supervision of front office personnel
and patient services.
Hours: This is a full-time position that requires
the ability to work a flexible schedule. General daytime hours Monday
- Friday with rotating Saturdays and at least two evenings per week.
Position Responsibilities/Duties:
- Provide leadership to assigned staff that reflects the mission,
vision and philosophy of the organization
- Oversee daily administrative operations and assist with process improvements
- Assist the COO and Practice Manager in planning, organizing,
staffing, managing and controlling the front-end operations of the center
- Prepare reports requested by the COO and Practice Manager
accurately and in a timely manner
- Reports all matters related to billing, insurance updates, billing
training and collections to the Patient Account Manager
- Ensure that billing information is accurately processed and
forwarded to the corporate office by the following day
- Ensure that the center operates in accordance to all contracts and
agreements that have been executed by the CEO, managed care
companies and any other third party payers
- Ensure compliance to all center policies & procedures along
with all regulatory agency requirements, applicable federal and
state and local laws, including but not limited to HIPPA, Medicare
Fraud and Abuse Act, NJ DOH License Ambulatory regulations, DEPE: etc.
- Ensure that patients are registered in a timely manner, any fees
are collected prior to visit, and all patients are checked out
properly at the end of each visit
- Ensure patients, visitors and deliveries are received
appropriately and proper staff notified
- Oversee patient financial data collection and ensure its integrity
- Establish expertise in the utilization of electronic health
records as a super user
- Monitor provider schedules to ensure optimal utilization for
patient appointments
- Ensure patient visit cycle is completed within (1) one hour
- Ensure that staffing is monitored and maintained on a daily basis
- Ensure the proper safeguarding and maintenance of all company records
- Keep the COO and Practice Manager informed of any and all
problems, actual and potential
- Perform HR functions for Front End Staff: complete personnel
requisitions, candidate interviewing, counsel and coach staff as
appropriate, evaluate performance, etc.
- Promote an excellent rapport with personnel in all operational
departments of the company, patients, doctors, and the
business/medical community at large
- Assist with patient satisfaction activities: review patient
satisfaction data and comments monthly, implement activities to
improve the patient/family experience at practice, address any
complaints or concerns in a timely manner
- Assist Practice Manager with daily huddles and monthly meetings to
include agenda preparation
- Performs other duties as assigned by authorized personnel or as
required to meet the needs of the practice for high quality patient care
- Responsible for ensuring all office and IT equipment and facility
are fully functioning and that any needed repairs are reported and corrected
- Responsible for ensuring that the front operation meets and
exceeds quality expectations and participates in center Q/A program
